Customer Service Technician - Part-Time

Job Locations US-AZ-Phoenix
Posted Date 6 days ago(3/14/2018 3:31 PM)
Job ID
# of Openings


Are you looking for a position to gain experience in medical assisting or social services? We are committed to helping those in our community. We have a part-time Customer Service Technician position available at our Central Phoenix location. We offer competitive pay, Paid Time Off (PTO), holiday pay, 401k, telemedicine and so much more! 



  • Implement urine collection protocol, policies and procedures as directed by supervisor and regulatory requirements
  • Observe and collect direct urine samples as well as other drug screening collection samples
  • Adhere strictly to chain of custody procedures in handling collections, samples, and information
  • Candidate must adhere strictly to confidentiality requirements and to adhere to established standards of hygiene and universal infection control procedures in handling all samples and supplies
  • Assist clients in completing required paperwork
  • Access client information and process all paperwork with special attention to detail and accuracy
  • Maintain records of urine submissions, and client data
  • Maintain accuracy of all court-related documents and client information
  • Provide excellent customer service to all individuals, treating all individuals with dignity and respect
  • Support and educate anxious clients to alleviate their discomfort
  • Instructs clients in the correct process of observed urine collections
  • Collects and processes monetary fees from clients
  • Assists in the development and maintenance of basic office routines and procedures
  • Assists in the physical maintenance and cleanliness of the general office areas
  • Completes all other tasks as assigned by Site Supervisor or Assistant Site Supervisor

EEO Statement


  • Minimum of high school diploma or G.E.D. Business school coursework preferred
  • Must be able to de-escalate clients when necessary
  • Must have good organizational skills with ability to work well with frequent interruptions
  • Must have good command of the English language including writing and verbal communication skills.
  • Capable of dealing in a courteous and tactful manner to all clientele
  • Must have basic computer skills
  • Must be able to multi-task in a high paced environment
  • Must be able to effectively communicate with a variety of corporate, government and private agency professionals
  • Must be able to demonstrate integrity, avoidance of conflict of interest and resistance to client manipulation
  • Must pass all necessary background checks and be able to obtain a Level 1 Fingerprint clearance card.
  • Must pass urinalysis testing
  • Must be authorized to work for any employer in the United States.


  • Must be able to stand for extended periods of time up to 8 hours
  • Must be able to lift from floor to waist up to 10 pounds frequently and 30 pounds occasionally
  • Must have fine vision, sustained vision, and peripheral vision
  • Must have excellent communication and writing skills. Must be able to give and receive verbal and written instructions
  • Must possess sufficient eye/hand coordination to operate office equipment including, but not limited to, phone, computer, calculator, copier or typewriter, and vehicle, if applicable
  • Office and home settings with varying degrees of background noise. Lighting and ventilation vary according to location. All facilities are non-smoking. Hazards may exist if the employee fails to use proper body mechanics when lifting
  • Must be able to work in a typical medical office environment


TASC offers a comprehensive benefits package for part-time employees which includes:  



401k Matching

Employee Assistance Program

Holiday Pay

Paid Time Off (PTO) 



TASC, Inc. is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: TASC, Inc. is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications; without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, or any other status protected by law.



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