• Entry Level Customer Service

    Job Locations US-AZ-Mesa
    Posted Date 3 weeks ago(11/27/2018 2:56 PM)
    Job ID
    # of Openings
  • Overview

    Are you looking for a position in the criminal justice and social services fields? Do you have experience working with diverse groups of people and enjoy working with people? If so, we have an exciting opportunity for you! As a Customer Service Technician, you are responsible for monitoring urine submissions and implementing urine collection protocol, policies and procedures. Will also be responsible for other drug screening collection procedures, including but not limited to hair and saliva collection. Most importantly, it is the Customer Service Technician’s job to provide a high level of professionalism in the office and to promote a working atmosphere with a high quality of customer service. We offer competitive pay, paid time off, paid holidays, telemedicine and so much more. If you are looking to join an organization that believes their employees are the backbone of the organization and believe we can make a difference in the communities we serve, then look no further!




    • Implement urine collection protocol, policies and procedures as directed by supervisor and regulatory requirements
    • Observe and collect direct urine samples as well as other drug screening collection samples
    • Adhere strictly to chain of custody procedures in handling collections, samples, and information
    • Candidate must adhere strictly to confidentiality requirements and to adhere to established standards of hygiene and universal infection control procedures in handling all samples and supplies
    • Assist clients in completing required paperwork
    • Access client information and process all paperwork with special attention to detail and accuracy
    • Maintain records of urine submissions, and client data
    • Maintain accuracy of all court-related documents and client information
    • Provide excellent customer service to all individuals, treating all individuals with dignity and respect
    • Support and educate anxious clients to alleviate their discomfort
    • Instructs clients in the correct process of observed urine collections
    • Collects and processes monetary fees from clients
    • Assists in the development and maintenance of basic office routines and procedures
    • Assists in the physical maintenance and cleanliness of the general office areas
    • May be required to work at other locations and some weekends
    • Completes all other tasks as assigned by Site Supervisor or Assistant Site Supervisor

    EEO Statement


    • Minimum of high school diploma or G.E.D. Business school coursework preferred **Verification required**
    • Must be able to de-escalate clients when necessary
    • Must have good organizational skills with ability to work well with frequent interruptions
    • Must have good command of the English language including writing and verbal communication skills.
    • Capable of dealing in a courteous and tactful manner to all clientele
    • Must have basic computer skills
    • Must be able to multi-task in a high paced environment
    • Must be able to effectively communicate with a variety of corporate, government and private agency professionals
    • Must be able to demonstrate integrity, avoidance of conflict of interest and resistance to client manipulation
    • Must pass urinalysis screening, TB Testing and pass all necessary background checks
    • Must be able to obtain a Level 1 Fingerprint clearance card
    • Must a valid driver license
    • Must be authorized to work for any employer in the United States.


    • Must be able to stand for extended periods of time up to 8 hours
    • Must be able to lift from floor to waist up to 10 pounds frequently and 30 pounds occasionally
    • Must have fine vision, sustained vision, and peripheral vision
    • Must have excellent communication and writing skills. Must be able to give and receive verbal and written instructions
    • Must possess sufficient eye/hand coordination to operate office equipment including, but not limited to, phone, computer, calculator, copier or typewriter, and vehicle, if applicable
    • Office and home settings with varying degrees of background noise. Lighting and ventilation vary according to location. All facilities are non-smoking. Hazards may exist if the employee fails to use proper body mechanics when lifting
    • Must be able to work in a typical medical office environment

     TASC offers a comprehensive benefits package for full-time employees which includes:

    • Medical
    • Dental
    • Vision
    • Telemedicine
    • Basic and Voluntary Life
    • Voluntary Short-Term Disability
    • Employee Contributed 401k
    • Employee Assistance Program
    • Holiday Pay
    • Paid Time Off (PTO)



    TASC, Inc. is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: TASC, Inc. is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications; without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, or any other status protected by law.



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