• Customer Service Technician - Part-Time

    Job Locations US-AZ-Mesa
    Posted Date 4 days ago(10/17/2018 5:17 PM)
    Job ID
    2018-1453
    # of Openings
    1
    Department
    Collections
  • Overview

    Are you looking for a position to gain experience in medical assisting or social services? We are committed to helping those in our community. We have a part-time Customer Service Technician position available at our Mesa location. We offer competitive pay, Paid Time Off (PTO), telemedicine and so much more! 

    Responsibilities

    RESPONSIBILITIES:

    • Implement urine collection protocol, policies and procedures as directed by supervisor and regulatory requirements
    • Observe and collect direct urine samples as well as other drug screening collection samples
    • Adhere strictly to chain of custody procedures in handling collections, samples, and information
    • Candidate must adhere strictly to confidentiality requirements and to adhere to established standards of hygiene and universal infection control procedures in handling all samples and supplies
    • Assist clients in completing required paperwork
    • Access client information and process all paperwork with special attention to detail and accuracy
    • Maintain records of urine submissions, and client data
    • Maintain accuracy of all court-related documents and client information
    • Provide excellent customer service to all individuals, treating all individuals with dignity and respect
    • Support and educate anxious clients to alleviate their discomfort
    • Instructs clients in the correct process of observed urine collections
    • Collects and processes monetary fees from clients
    • Assists in the development and maintenance of basic office routines and procedures
    • Assists in the physical maintenance and cleanliness of the general office areas
    • Completes all other tasks as assigned by Site Supervisor or Assistant Site Supervisor

    EEO Statement

    QUALIFICATIONS: 

    • Minimum of high school diploma or G.E.D. Business school coursework preferred ** Verification REQUIRED**
    • Must be able to de-escalate clients when necessary
    • Must have good organizational skills with ability to work well with frequent interruptions
    • Must have good command of the English language including writing and verbal communication skills.
    • Capable of dealing in a courteous and tactful manner to all clientele
    • Must have basic computer skills
    • Must be able to multi-task in a high paced environment
    • Must be able to effectively communicate with a variety of corporate, government and private agency professionals
    • Must be able to demonstrate integrity, avoidance of conflict of interest and resistance to client manipulation
    • Must pass all necessary background checks
    • Must be able to obtain a Level 1 Fingerprint clearance card.
    • Must pass urinalysis testing & TB Testing
    • Must be authorized to work for any employer in the United States.

    WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

    • Must be able to stand for extended periods of time up to 8 hours
    • Must be able to lift from floor to waist up to 10 pounds frequently and 30 pounds occasionally
    • Must have fine vision, sustained vision, and peripheral vision
    • Must have excellent communication and writing skills. Must be able to give and receive verbal and written instructions
    • Must possess sufficient eye/hand coordination to operate office equipment including, but not limited to, phone, computer, calculator, copier or typewriter, and vehicle, if applicable
    • Office and home settings with varying degrees of background noise. Lighting and ventilation vary according to location. All facilities are non-smoking. Hazards may exist if the employee fails to use proper body mechanics when lifting
    • Must be able to work in a typical medical office environment

     

    TASC offers a comprehensive benefits package for part-time employees which includes:  

     

    Telemedicine

    Employee Assistance Program

    Paid Time Off (PTO) 

     

     

    TASC, Inc. is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: TASC, Inc. is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications; without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, or any other status protected by law.

     

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